Customer Service Representative

$18/hr | Lexington, KY | Full Time | Commissions | Bonuses | Benefits

Not every hero climbs ladders. Some run the entire operation from the front lines.

At Window Genie of Lexington
, our Customer Service Representatives are the engine behind everything we do — window cleaning, pressure washing, gutter cleaning, and holiday light installation. You’re the first voice customers hear and the reason their experience feels smooth, professional, and easy.

• Starting at $18/hr
• Sales bonuses — your hustle pays off
• Full-time, Monday–Friday schedule
• Medical & dental benefits available
• Retirement contributions
• Small team vibe — no corporate maze
• Fast-paced, high-energy environment
• You’re not just answering phones — you’re growing a business

This is not a “sit back and take messages” role. This is an impact position
.

• Answer inbound calls from new or existing customers
• Provide quotes and close the sale
• Schedule services for window cleaning, pressure washing, gutters, and holiday lights
• Manage callbacks, delays, and technician communication
• Enter and maintain data in our point-of-sale system
• Educate customers on additional services and upsell when appropriate
• Make outbound reminder calls
• Manage email, text campaigns, and light marketing tasks
• Support the owner with seasonal needs and daily operations

You are the communication hub. If it involves customers, it likely runs through you.

• You’re afraid of picking up the phone
• You don’t like sales or talking about money
• You struggle with multitasking
• You need constant supervision

• Experienced CSRs looking for a stronger team culture
• Inside sales reps who want a better vibe
• Admin pros who love organization and systems
• Career changers with strong people skills

Home Service Experience Is a Plus — But Not Required.

If you’re coachable and motivated, we can teach the rest.

• Clear, confident communicator
• Detail-oriented and organized
• Comfortable with data entry and software systems
• Professional but personable
• Team player who can also take ownership

We care more about work ethic and attitude than checking every single box.

If your skills transfer — apply.

If you want steady hours, bonus potential, and a role where you truly matter, apply today!