Veterinary Receptionist; Care Coordinator - Bluegrass Veterinary Specialists + Animal Emergency

Full-time Veterinary Receptionist (Care Coordinator) - Bluegrass Veterinary Specialists + Animal Emergency

Full-time Veterinary Receptionist (Care Coordinator) – join the team to provide top‑tier administrative and customer service support at Pet Vet Care Centers.

As a Care Coordinator, you will perform a range of administrative and customer service tasks to support the hospital. Your role aligns with Veterinary Receptionist, Customer Service Representative, and Client Care Specialist.

• Provide excellent customer service in person, over the phone, and during high‑stress situations.
• Manage lobby flow, address concerns, calm distressed owners, and schedule appointments.
• Handle basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assist with medication pickups, inquiries, and provide information about services and products.
• Input and manage data in practice management software, including billing and accounts.
• Support retail sales, weigh pets, process faxes, and maintain records.
• Reconcile cash drawer and perform end‑of‑day duties for accurate financial transactions.

• High school diploma or GED, or equivalent combination of education, certification, training, and/or experience.
• At least 2 years of customer service experience.
• At least 1 year of experience in a veterinary clinic.

• Experience in an emergency veterinary clinic.

Swing shift, weekend shifts, and rotating weekdays.

• Medical, dental, and vision insurance
• Paid parental leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team member pet discounts
• Emotional wellbeing support – including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle – a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$15 – $17 USD

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V.