Call Center Specialist

Posted Wednesday, June 17, 2026 at 5:00 AM

You will report directly to the manager and regularly collaborate with team leads.

As a Call Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Lexington, KY office.
• Formal, hands‑on training (3 weeks of paid training)

The responsibilities of the role will include:

• Processing inbound and outbound calls with a high standard of professionalism
• Processing requests from all clients in a timely manner per the defined service levels
• Efficiently and accurately entering information into the reservation system as needed
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to notate client needs and issues
• Enhancing the reputation of CLC by providing an unexpected level of service to all clients
• Responding to and completing requests for clients before established due times
• Utilizing decision making skills to find hotel options which meet business financial goals
• Exhibiting and utilizing knowledge of hotel industry and regional markets associated with clients
• Meeting all client deadlines
• Responding to client by communicating quickly and accurately
• Calling and following up with clients on outstanding requests prior to arrival in order to complete requests
• Resolving all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis
• Collaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with in-network hotel options
• Managing one’s inbound and outbound call time in order to maximize one’s availability to take a call

• High School Diploma or GED
• 1 year of call center or data entry experience preferred
• Excellent written and oral communication skills
• Previous experience in the hospitality or call center preferred
• Extremely detail oriented
• Demonstrate the ability to learn and navigate multiple PC and web based applications
• Demonstrated ability to work in a team environment
• Ability to work in fast‑paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
• Must be available for flexible scheduling
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes