More jobs:
Live Chat Operator; Entry-Level
Job in
Lexington, Fayette County, Kentucky, 40598, USA
Listed on 2026-06-26
Listing for:
Kentucky Refugee Ministries
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Job Summary
We are seeking a professional and customer-focused Live Chat Operator to join our growing support team. This entry-level position is responsible for assisting customers through online chat platforms, answering questions, resolving concerns, and ensuring a positive customer experience.
Key Responsibilities- Respond promptly and professionally to customer inquiries through live chat systems.
- Provide accurate information regarding products, services, policies, and procedures.
- Assist customers with account-related questions and basic troubleshooting.
- Document customer interactions and maintain detailed records within company systems.
- Escalate complex issues to the appropriate department when necessary.
- Follow established communication guidelines and quality standards.
- Manage multiple conversations simultaneously while maintaining accuracy and professionalism.
- Collaborate with team members to ensure timely issue resolution.
- High school diploma or equivalent.
- Strong written communication and typing skills.
- Basic computer proficiency and familiarity with online communication tools.
- Excellent customer service and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not required.
We welcome motivated individuals who are eager to develop their customer service skills and build a rewarding career in a fast-paced digital environment.
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