Member Services Representative
Job in
Lexington, Fayette County, Kentucky, 40598, USA
Listed on 2026-06-28
Listing for:
Commerce Lexington Inc.
Full Time
position Listed on 2026-06-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, Spanish Customer Service
Job Description & How to Apply Below
Bluegrass REALTORS is a trade association representing over 4,000 real estate professionals across Kentucky. We are currently seeking a Member Services Representative to join our team. This position will be responsible for creating a positive member experience by providing a superior level of customer service to current members and potential new members.
Essential Duties and Responsibilities- Provide exceptional customer service to incoming visitors and callers.
- Develop a working knowledge of the various types of memberships offered by the association and the benefits of membership.
- Come to understand and be able to explain the basic functions of the MLS and lockbox systems.
- Ability to accurately and timely route phone calls and visitors to the appropriate team member.
- Become familiar with REALTOR benefits and ancillary services provided by Bluegrass REALTORS, as well as the Kentucky REALTORS, and the National Association of REALTORS.
- Prior experience in customer service environment managing inquiries in person and via telephone or email.
- Ability to provide accurate information in a fast-paced environment and work under pressure.
- Willingness to learn new things and function in a team environment.
- Proficient in adapting to new technologies
- Working knowledge of Microsoft Office and Google programs.
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