Guest Experience Representative | Part-Time | OVG-LEX

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Guest Experience Representative is assigned to the Guest Experience Department and reports to the supervisor on duty for each event. Primary responsibilities at all locations will be to welcome guests to the event, review and validate tickets upon entry, direct/escort guests to their seats in an efficient and professional manner, answer questions, and proactively engage with guests.

This role will pay an hourly rate of $14.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE:
Applications are accepted on an ongoing basis; there is no Final date to receive applications.

Lexington is an active and thriving market, craving an active and welcoming venue for events. The heart of any thriving community is its downtown—and the excitement of events!
Rupp Arena at the heart of Lexington, Kentucky, is fast becoming THE must-play venue. The 20,000-seat arena, affectionately referred to by some as “the Cathedral of College Basketball”, is home to the National Champion University of Kentucky men’s basketball program and has played host to some of the most talented and award-winning musicians/artists in the world, including U2, Paul McCartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others.

Central Bank Center, attached to Rupp Arena, is the convention side of the venue. With over 99k sf of exhibition space, 24k sf each of meeting and ballroom space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces - CBC has hosted large conferences and events; including Lex Con, Scarefest, the Home and Garden and the Boat Shows to name a few.

Both venues are additionally joined by the Lexington Opera House in entertaining downtown Lexington. The Opera House showcases Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts.

Common Spirit Health Stage at Gatton Park is a 5,000-capacity outdoor venue located in the center of Lexington. Opening in 2025

From live music and stand-up comedy to unforgettable experiences set against a stunning park backdrop in the center of the city.

Founded in 2021, Lexington Sporting Club is an American professional soccer team based in Lexington, KY. The soccer complex off Athens-Boonesboro Road near I-75 opened in August 2024 in time for the organization’s first USL Super League season.

Our Purpose
We are building an organization that serves our fans, community, and partners through world-class entertainment, sports, and events. We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky, by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential.

As part of Oak View Group we embrace a positive disrupption.

• Processes each guest’s ticket in a timely with professionalism
• Assists guests as they enter the facility, directs them to their assigned seat/seating area, and intervenes in resolving patron-seating issues.
• Monitors perimeter of each facility to prevent unauthorized, non-ticketed individuals from gaining access to the event.
• Provides guests with general information concerning the event and related general services i.e., concession stands, restrooms, first aid etc.
• Monitors the aisles to maintain fire code safety regulations involving pedestrian access and movement.
• Guides guests to exits and/or provides other instructions or assistance in the event of an emergency or evacuation.
• Acts as the first-line contact in dealing with guest requests and assistance.
• (Rupp)…