Call Center Agent – Customer Service

Call Center Agent – Customer Service at Enterprise Call Center

Location:

Lexington, Kentucky, United States – Full Time – Availability:
Immediate

Genesis Call Center recruits, trains, and manages U.S.

-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud‑based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

• High school diploma or GED.
• Minimum 18 years of age.
• Authorized to work in the United States (excluding states: CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Prior call center or customer service experience (preferred).
• Bilingual (Spanish/English) (preferred but not required).
• Familiarity with phone-based or computer-based support environments.

• Flexible scheduling options after certification.
• Paid training following successful client certification.
• W2 employment structure with payroll, protections, and stability.
• Paid time off and optional supplemental insurance (Aflac).
• Household telehealth access through MDLive.
• Access to performance-based incentives.
• Career advancement pathways into support, QA, and leadership roles.

All applicant information is kept confidential under EEO guidelines.

Please note:

This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.