Athletic Ticket Office Student Assistant

Job Title

Athletic Ticket Office Student Assistant

DU11635

12D00:

UKAA - Administrative Support

Lexington, KY

Starting at $10.00 per hour. Higher rate possible for working special events and football game days

Student;
Part‑Time

High School Degree; must be currently enrolled/registered student attending the University of Kentucky.

High School Degree & some customer service experience.

None

Ability to lift, push or pull objects up to 25 lbs.

Office hours:
Monday – Friday may be available based on office needs. Athletic Events:
Weeknights and weekend events requiring attendance at all home football games and selected athletic events for all 7 other UK Athletic ticketed sports throughout the season.

Provide exceptional customer service over the phone and in person at the ticket office. Answer customer inquiries and process ticket sales via phone, mail, and walk‑up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to mobile ticket help zones, compliance pass entrance, will call distribution and scanning operations. Perform other tasks as assigned by Ticket Office staff.

Experience in a customer service position, both in person and over the phone. Familiarity with MS Office applications (Word/Excel). Dependable, punctual, effective communication and problem‑solving skills, strong attention to detail. Customer‑friendly personality and positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. Ability to multi‑task and work in a fast‑paced environment.

No

Some college education & 1–2 years customer service experience.

09/04/2026

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.