Reservationist

This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform backup duties for the dispatch/schedulers and customer service. The position must be organized, and activities must be conducted to ensure accurate and timely trip bookings that drive a safe, on-time, and cost-effective operating performance.

Job Responsibilities Answer passenger calls regarding trip reservations, cancellations, and general questions about transportation services.

Complete data entry tasks

Provide feedback to passengers through follow-up calls as a course of duty or as required by schedule changes.

Provide dispatch/scheduling when required.

Communicating with passenger trip changes promptly to scheduling, dispatch, or vehicle operators.

Maintain accurate records and appropriate filing systems.

Communicate effectively with management staff regarding scheduling or passenger issues.

Ability to handle multiple tasks accurately and effectively.

Provide passengers, dispatch/schedulers, and management staff with excellent customer service.

Professional telephone demeanor and office appearance

Other related duties as assigned.

Education and Experience Minimum two (2) years of reservations or clerical experience in a customer service environment

High School diploma or above

Knowledge/Skills/Abilities Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures Familiarity with computer technology related to demand response transportation services.

Considerable knowledge of modern office equipment, office procedures, and computer operations

Skilled interpersonal relations and customer service

Skilled in communication (verbal and written) and decision-making.

She is skilled in operating a computer, telephone system, standard office equipment, and file management.

Pay: 17.11 an hourA message from the General Manager At Lextran Wheels, we prioritize safety above everything else. We aim to transport the citizens of Lexington in a safe and timely manner while always providing excellent customer service. We'll provide the necessary training and technology to achieve this goal.
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