Customer Service Agent

Location:

USA - Henderson, 560 W Warm Springs Rd

Division:
Solutions

Job Posting

Title:

Customer Service Agent

Time Type:
Full Time

The Customer Service Representative (CSR) builds rapport and trust with clients by delivering exceptional service consistently. The CSR provides accurate and timely data entry of shipping and receiving information for single or multiple customers, and processes orders to support efficient site operations. The CSR complies with all corporate and site‑specific policies and contributes to performance, safety, and quality objectives.

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check product availability.
• Generate all related paperwork and necessary information for customer work orders.
• Check orders for special requests.
• Expedite orders as necessary, trace orders, and notify customers of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are met.
• Verify proper invoicing of accounts by ensuring customers are verified.
• Handle returned merchandise efficiently and provide proper credit to the customer.

• Maintain good working relationships with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and any signs of dissatisfaction.
• Act as a liaison between the warehouse and the customer for account administration, and between the office and the customer concerning invoicing and credit changes.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Verify that receiving counts match packing lists and purchase orders, and that shipping counts match picking documents.
• Prepare any required reports concerning customer service for supervisors.
• Assist in resolving discrepancies.

• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., accurately and timely.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate office machines and computers as needed.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

• Answer incoming telephone calls cheerfully, courteously, and promptly.
• Route each call to the proper party and take messages when necessary.
• Assist callers with general information and inquiries.
• Assist drivers at check‑in windows throughout the day.

• Cross‑train in other administrative staff functions to support the site and contribute to associated development.
• Work overtime as dictated by business, whether mandatory or voluntary.

None

• High school diploma or GED.
• 1 year of customer service‑related experience.
• Ability to work in unregulated temperatures within the warehouse during warmer and colder months (mild to moderate).

• None

• Proficient with MS Office applications.
• Knowledge of WMS functions.

• Business writing proficiency.

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling and distributing client products.

• Strong attention to detail and accuracy.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi‑task.
• Ability to adapt to change and thrive in a fast‑paced environment.

• 1–3 years of warehouse/logistics support experience.
• 2–3 years of customer service‑related experience.

• Walking and standing for extended periods.
• Opportunely lifting, carrying, pushing, pulling.
• Ability to reach above shoulder, reach outward, squat, or kneel.

Expected base pay range: $30.00 per hour. Actual compensation will be determined based on job‑related…