Customer Service Support Associate - Bob Squad

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate – Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you’re helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

This is a full‑time, in‑store position with required flexibility to work a retail schedule.

Success in this role is driven by customer focus, communication, tech‑savviness, and the ability to support multiple functions in a dynamic retail environment. If you’re a team player who loves solving problems and connecting with people, this is the opportunity for you.

• Guest communication and empathy
• Omnichannel customer support (in‑store, phone, digital)
• Order entry and accuracy using support systems
• Cash handling and payment processing
• Multitasking and follow‑through
• Problem‑solving and root cause analysis
• Positive mindset and professionalism
• Technology adaptability and system usage

• Experience in retail, call centers, or customer service
• Sales or CRM system familiarity
• Experience supporting store operations or fulfillment

• National Medical, Dental, and Vision Insurance
• Paid Vacation, Sick Days, Holidays, and your Birthday
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer‑paid Life Insurance
• Legal & Financial Planning assistance and wellness resources
• Tuition Reimbursement and employee scholarships
• Ongoing training and career development through Workday Learning
• Employee Discount on Day 1, plus merchant partner savings

At Bob’s, we believe in fostering a positive, inclusive, and skill‑driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do.

• Must be at least 18 years old
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies
• Physical Demands:
  Ability to stand and walk on showroom floor, sit and perform computer‑based work at a desk, speak clearly on phone and use standard office equipment

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.