Technical Service Representative

Class Start Day

Monday, May 12, 2025 (date and time subject to change)

• Competitive hourly wage with free/discounted services
• Medical, Dental and Vision insurance available day
• Award‑winning, positive work environment
• Opportunity for advancement
• Employee recognition programs
• 401(k) plan participation

• Resolve routine inbound and limited outbound customer inquiries over the telephone
• Handle technical support inquiries for Internet, phone, email, and other troubleshooting needs
• Accurately enter service call information, including communication of troubleshooting steps performed
• Respond to customer concerns/requests, explain available options, and meet call quality expectations
• Promote sales by explaining available services
• Use provided training materials and job tools to quickly and accurately resolve customer issues
• Other functions that may be assigned

• High school diploma or general education degree (GED) is required
• Basic computer skills are required; multitasking ability and typing skills are necessary for success
• Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
• Strong communication skills; friendly attitude, active listener, articulate, self‑assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Armstrong is an Equal Opportunity Employer.