Customer Support Specialist; Seasonal

As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to the company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.

• Laptop or Desktop
• High-speed internet
• Headset

• Answering customer inquiries: handle inbound customer calls and respond to inquiries related to Greenix products or services, providing accurate and timely information.
• Resolving customer issues: listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
• Collaborating with other departments: work closely with scheduling, sales, and billing to ensure prompt and effective resolution of customer issues.
• Utilizing customer feedback: reach out to customers based on feedback left and help resolve their concerns.
• Meeting performance metrics: meet key performance indicators (KPIs) such as average handle time, quality assurance, and customer satisfaction ratings.
• Maintaining a positive attitude: maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
• Technology proficiency: use call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
• Shift focus: a significant portion, ranging from 80‑85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
• Multi‑channel engagement: engage with customers through voice calls, SMS, and email to ensure a seamless and personalized experience.
• Professional development: use a webcam for training and coaching sessions, which is highly preferred and strongly encouraged.

We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.

• High School Diploma or GED
• Basic computer skills
• Positive and friendly attitude
• Preferred:
  Minimum of 1+ years of experience in customer service
• Paid Training
• Paid Holidays
• Greenix Swag
• Weekly Pay
• Health Benefits are available within 90 days for Full‑Time employees

• Day shift
• Monday to Friday and 1 Saturday a month required