Cross Functional Service Center Specialist

Cross Functional Service Center Specialist (CFSCS)

The CFSCS is a key member of the Service Center team, supporting the day‑to‑day needs of the Center, ensuring service orders are completed on time and meet company servicing and quality standards.

• Accurately process and analyze service orders, guiding workflow to meet daily service levels and provide frequent updates to management.
• Secure merchandise and stage orders for movement through the department.
• Manage Service Center parts inventory, perform cycle counts as required, and resolve inventory issues.
• Act as liaison to the Repair Services technical staff and the TSC US, troubleshooting service issues and responding to internal client inquiries within established time frames.
• Advise on process improvements, capacity, client services, and merchandise quality.
• Partner with management on projects as needed.

• Analyze and systematically process service orders, including order logging, prioritization, communication, materials supply, washout, quality assurance, and shipment preparation.
• Provide ideas for improvement and advise management on areas of concern regarding processing, work capacity, client services, and quality.

• High school diploma or equivalent.
• Effective verbal, listening, and written communication skills.
• Strong ability to multi‑task and adapt to shifting priorities to meet deadlines.
• Excellent organizational, administrative, and interpersonal skills.
• Problem‑solving ability and good judgment.
• Strong attention to detail.
• Motivated, with desire to learn and drive favorable change.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office, especially Outlook and Excel.
• Two years of experience in an operational, business, or technical environment.

• Undergraduate degree.
• Experience in machine engraving and/or embossing or related field.
• Inventory management knowledge.
• Knowledge of Tiffany Co. computer systems (Repair System, Oracle JD‑Edwards, AS 400, etc.).
• Graduate Gemologist preferred.

Eligible employees are offered comprehensive benefits, including adoption and surrogacy assistance, parental leave, mental, emotional, physical, and financial well‑being programs, competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, and paid time off.

Tiffany & Co. provides equal employment opportunities to all employees and candidates for employment without regard to age, race, religion, color, national or ethnic origin, alien or citizenship status, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, disability, or military/veteran status. Tiffany is committed to working with and providing reasonable accommodation to applicants with disabilities.