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Head of Customer Service & Operations

Job in Lexington, Fayette County, Kentucky, 40598, USA
Listing for: FALL CREEK FARM & NURSERY
Full Time position
Listed on 2026-07-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Salary/Wage Range or Industry Benchmark: 85000 - 120000 USD Yearly USD 85000.00 120000.00 YEAR
Job Description & How to Apply Below

FALL CREEK FARM & NURSERY seeks a Manager of NAPT Customer Service to lead the North American Power Tools customer service function, including supervision and CSR teams, ensuring accurate, responsive experiences across orders and inquiries.

This role balances daily operational leadership with process improvement, team development, and customer experience execution, partnering with Sales, Operations, and other functions to drive capability and performance.

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