Patient Representative
Job in
Lexington, Fayette County, Kentucky, 40507, USA
Listed on 2026-07-22
Listing for:
USA Government Jobs
Full Time
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
Manages the facility Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements;
Assists Service-Level Advocates (SLAs) and front-line staff in resolving issues and addressing more complex complaints;
Explores all avenues to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution;
Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities;
Works directly with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution
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