Customer Service Representative

# Customer Service Representative Apply
** Customer Service Representative*
* ** Independence, OH**   **$65,000 - $80,000
** The
** Customer Service Representative
** processes customer orders and acts as the point of communication between customers and operations (scheduling, quality control, production, shipping and field sales). Tasks include order entry, phone and email contact with customers and sales representatives, including processing and administration of international orders.

** Customer Service Representative Responsibilities:*
* * Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers
* Process customer sample orders, MSDS and technical data sheet requests.  Check stocks, verify ship dates and troubleshoot as necessary.
* Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquires.
* Reconcile month end consignment accounts.
* Maintain and update customer master records.
* Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.
* Conformance with the Quality and Environmental, Health, Safety and Security policies and awareness of ISO 9001 and RC14001 management system requirements applicable to this position   
** Customer Service Representative Requirements:
*** SAP experience preferred
* Experience with EDI. Working knowledge of internet and E-commerce
* Bilingual (Spanish/English) preferred
* Some college preferred, associate’s degree desired
* 1-3 years chemical customer service, or minimum 3 years’ experience in customer service
* Working knowledge of international order entry and processing preferred
* Computer and keyboard proficient in MS Office
* Professional, service-oriented telephone skills
* Prioritization and decision-making skills.  Ability to meet deadlines
* Capable of working with little supervision
* Excellent interpersonal skills and ability to work as a team member in a cooperative yet assertive fashion
** Customer Service Representative*
* ** Independence, OH**   **$65,000 - $80,000
** The
** Customer Service Representative
** processes customer orders and acts as the point of communication between customers and operations (scheduling, quality control, production, shipping and field sales). Tasks include order entry, phone and email contact with customers and sales representatives, including processing and administration of international orders.

** Customer Service Representative Responsibilities:*
* * Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers
* Process customer sample orders, MSDS and technical data sheet requests.  Check stocks, verify ship dates and troubleshoot as necessary.
* Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquires.
* Reconcile month end consignment accounts.
* Maintain and update customer master records.
* Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.
* Conformance with the Quality and Environmental, Health, Safety and Security policies and awareness of ISO 9001 and RC14001 management system requirements applicable to this position   
** Customer Service Representative Requirements:
*** SAP experience preferred
* Experience with EDI. Working knowledge of internet and E-commerce
* Bilingual (Spanish/English) preferred
* Some college preferred, associate’s degree desired
* 1-3 years chemical customer service, or minimum 3 years’ experience in customer service
* Working knowledge of international order entry and processing preferred
* Computer and keyboard proficient in MS Office
* Professional, service-oriented telephone skills
* Prioritization and decision-making skills.  Ability to meet deadlines
* Capable of working with little supervision
* Excellent interpersonal skills and ability to work as a team member in a cooperative yet assertive fashion
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