Customer Experience Team Lead – Coaching & KPIs
Job in
Lexington, Fayette County, Kentucky, 40598, USA
Listed on 2026-08-14
Listing for:
Helpware
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Helpware in the United States is seeking an experienced Team Lead to oversee daily performance and development of a Customer Service Representatives team, serving as the primary escalation point for Tier 2 inquiries.
You will drive operational performance, coach staff, resolve customer and employee issues, and ensure compliance with company policies and client standards while partnering with Operations to hit KPIs.
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