Dental Call Center Representative – Patient Concierge

• Receive inbound calls from orthodontic patients- in a high call volume setting
• Professionally communicate with patients and orthodontic teams, in various office locations
• Schedule appointments for new and existing patients
• Collect new patient information and track in office management system, with accuracy
• Resolve patient inquiries/concerns regarding orthodontic treatment

• Advanced communication skills
• Possesses a professional phone voice that is upbeat and conveys a service-oriented attitude
• Concierge/customer service experience
• Strong ability to listen carefully to patients while finding solutions to meet their needs
• Must be detail-oriented with excellent organizational skills
• Ability to remain focused and self-motivated in a fast-paced environment
• Conflict resolution skills with a solution-focused mindset
• Energetic, ambitious, and dependable

Demonstrates advanced communication skills and a professional phone voice to effectively engage with orthodontic patients. Excels in appointment scheduling, patient information management, and conflict resolution in a high-volume call environment.