Entry-Level Customer Representative

Job Description

The Customer Account Representative plays a key role within a medium-sized customer service team of 6-10 members, providing dedicated account management and support to ensure customer satisfaction. Reporting to the Customer Service Supervisor, this role focuses on effective communication and timely follow-up to maintain strong client relationships. There is no travel required, and the position offers clear opportunities for advancement to a Senior Representative role.

Responsibilities

• Manage customer accounts and maintain accurate records
• Provide responsive support and resolve customer inquiries
• Communicate effectively with customers and internal teams
• Conduct timely follow-ups to ensure customer satisfaction
• Collaborate with team members to improve service delivery

Preferred Qualifications

• 1+ years of experience in customer service
• Strong customer communication skills
• Sales experience