Terminal Customer Service

Terminal Customer Service (2600610)

RSI Logistics, a subsidiary of Trinity Rail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.

• Customer Service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross‑train as necessary
• Enforce safety policies and procedures with other employees and visitors to the facility
• Update and maintain customer databases
• Monitor and order customer inventory
• Maintain filing systems
• Communicate customer inventory information
• Compile records of office duties and activities
• Handle inquiries and incoming customer work order requests
• Review files and records to answer customer requests for information
• Check and distribute documents and correspondence
• Photocopy, scan, fax, and send e‑mails
• Organize and schedule customer work orders
• Interact with customers, railroad crews, and visitors
• Answer phone calls for the facility
• Utilize an inventory tracking system
• Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise, chemicals, or hazardous equipment.
• Perform all other duties as assigned

• High school diploma or GED equivalent
• Valid Driver License
• Five (5) + years of experience in an office setting; rail experience a plus
• Ability to understand and follow operating procedures and policies
• Committed to understanding client needs, responding effectively, and ensuring satisfaction
• Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback
• Proficient computer skills with Excel, Microsoft Word, and Outlook
• Knowledge of office and business practices, equipment, and procedures
• Attention to detail and ability to identify and correct mistakes
• Good organizational skills
• Ability to perform work safely and productively