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Customer Service Manager - Animal Nutrition
Job in
Lexington, Fayette County, Kentucky, 40598, USA
Listed on 2026-09-22
Listing for:
One Degree Agriculture
Full Time
position Listed on 2026-09-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Our client is seeking a Customer Service Manager in Eastern Ohio to lead and develop the customer service function for an established feed manufacturing operation. This hands-on leadership role will oversee a team while building the processes, expectations, and metrics needed to improve customer experience, strengthen proactive communication, and support continued business growth.
Responsibilities
- Lead, coach, and develop the customer service team
- Own the customer service function and establish clear expectations, processes, and accountability
- Improve the customer experience through proactive communication, consistent follow-through, and timely, accurate information
- Serve as a key point of escalation when production, scheduling, delivery, or other operational issues affect customers
- Work closely with mill operations and internal teams to identify potential customer issues and address recurring root causes
- Develop meaningful customer service metrics to measure performance and identify opportunities for improvement
- Build processes that improve response times, communication, issue resolution, and overall consistency while creating a scalable structure for continued growth
- Provide executive leadership with visibility into customer trends, challenges, and opportunities
Qualifications
- Feed industry experience is required
- Previous experience in customer service, customer experience, account support, or a related customer-facing function
- Leadership or team management experience with the ability to coach employees at different experience levels
- Working knowledge of feed manufacturing operations and the challenges that can affect customer orders and service
- Strong communication skills with the ability to work effectively with customers, operations teams, and executive leadership
- Demonstrated ability to build or improve processes, establish performance expectations, and develop meaningful customer service metrics
- Proactive, organized approach to identifying and resolving customer issues while managing multiple priorities in a fast-paced operating environment
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