Senior Technical Trainer

Senior Technical Trainer

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States. With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

This is an on-site role at our office/training facility in Lexington, Kentucky and will include travel.

The Senior Technical Trainer is responsible for designing, developing, and delivering high-impact technical training programs that prepare field technicians to safely install, maintain, and repair Kinetic products and services. This role provides instruction for new hire onboarding, technical skill development, fiber and copper installation and repair, broadband technologies, customer experience, and emerging operational initiatives.

As a subject matter expert, the Senior Technical Trainer partners with Operations, Engineering, Safety, and Learning teams to ensure training programs align with business objectives, operational standards, and evolving technologies. This position combines classroom facilitation, hands-on field instruction, coaching, curriculum development, and continuous improvement to drive technician performance and customer satisfaction.

Training Delivery & Facilitation:

• Deliver instructor-led classroom, virtual, and hands-on technical training programs.
• Create an engaging learning environment using adult learning principles and a variety of instructional methods.
• Facilitate new hire, technical, safety, and continuing education programs for field technicians.
• Utilize approved lesson plans, agendas, lab activities, and instructional materials while adapting delivery to meet learner needs.
• Demonstrate technical expertise while effectively answering participant questions and researching complex issues when necessary.
• Evaluate learner progress through knowledge assessments, demonstrations, observations, and performance evaluations.

Curriculum Development:

• Design, develop, and maintain technical training materials, instructor guides, participant guides, presentations, lab exercises, and performance support resources.
• Continuously improve training programs based on operational feedback, business priorities, quality metrics, and learner evaluations.
• Incorporate blended learning strategies, including instructor-led, virtual, self-paced, and hands-on learning experiences.
• Ensure all training content reflects current products, technologies, policies, procedures, and safety standards.

Coaching & Performance Support:

• Provide individual coaching and developmental feedback to technicians throughout training and field activities.
• Partner with field leaders to identify performance gaps and recommend training solutions.
• Mentor less experienced trainers and support facilitator development.
• Reinforce safe work practices and operational excellence through ongoing coaching.

Business Partnership:

• Collaborate with Operations, Engineering, Safety, Product, and Leadership teams to identify training needs and implement effective learning solutions.
• Participate in new product launches, process improvements, and operational initiatives requiring technical training.
• Maintain expertise in current and emerging broadband technologies, installation methods, testing equipment, and customer experience standards.
• Represent the Training organization during meetings, pilot programs, and cross-functional projects.

Planning & Project Management:

• Effectively manage multiple training projects, travel schedules, curriculum updates, and operational priorities.
• Maintain accurate training records and documentation.
• Proactively identify opportunities to improve technician performance and training effectiveness.
• Support special projects and business initiatives as assigned.

• Strong facilitation and presentation skills with the ability to engage diverse audiences.
• Knowledge of adult learning principles and instructional design methodologies.
• Experience developing instructor-led, virtual, and hands-on technical training.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, planning, and project management skills.
• Ability to analyze operational challenges and develop effective learning solutions.
• Demonstrated coaching and mentoring abilities.
• Strong analytical and problem-solving skills with the ability to adapt to changing business needs.
• Ability to simplify complex technical concepts for learners with varying levels of experience.
• Proficiency with Microsoft Office and learning technologies.
• Ability to travel extensively as business needs require.
• Ability to work flexible schedules, including extended hours when necessary.
• Valid driver's license.
• Commitment to maintaining the highest safety standards.

• Fiber and copper installation, maintenance, and repair experience.
• Residential and small business telecommunications…