Technical Sales Support Engineer

Overview

Thermal Equipment Technical Sales support is looking for an individual to provide a world-class customer experience and leave the job site with a happy customer and complete technical solutions.

An individual in this position should have strong interpersonal and communication skills, as well as a high technical/engineering ability. A background in mechanical engineering or other engineering discipline is required. Experience in technical sales, field/job-site conditions in construction and previous experience in the HVAC industry are a plus.

• Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Perform supporting role for all Sales Representatives within the company.
• Read and interpret technical specifications and plans developed for constructing/renovating a commercial building.
• Ability to apply common HVAC unit components in accordance with manufacturer s recommendations, as well as industry standards.
• Identify and resolve any and all operational issues.
• Provide input to installing contractors or service entities to expedite the resolution of equipment operational issues.
• Provide support to commissioning agencies for new HVAC system installs. Take lead as responsible party for resolving all punch list items related to HVAC equipment.
• Commission and troubleshoot various types of new commercial and industrial HVAC Equipment installations (factory training will be provided):
• • VRV
  • Rooftop Units
  • Chillers
  • Air Handlers
  • Water Source Heat Pumps
  • DX Split Systems
  • Factory Controls Systems
  • VFDs
• Provide owner training for new equipment installs.
• Provide operational support for customers as needed to assist customers with understanding their equipment.
• Inspect projects prior to startup services and inspect projects on a regular basis to verify proper installation of our equipment.
• Provide support to installing contractors, be the “factory equipment expert” to the contractor, be a point of contact to answer questions on how to install the equipment.
• Author technical investigation reports to be communicated with owners, manufacturers, architects, consulting engineers, installing contractors and commissioning agencies as needed.
• Work closely with manufacturers to report application, operational or quality issues with their equipment products. Take the lead on driving issues to a robust resolution.

• Proficient in technical writing that will be utilized in all forms of internal and field communication
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• General computer knowledge with emphasis in the following software applications:
  Word, Excel, Outlook
• Superior understanding of HVAC systems is a plus
• Will consider a recent engineering graduate without HVAC experience
• Ability to create and manage your own schedule to best support our customers
• Great organizational skills with the ability to prioritize and complete multiple tasks on-time
• Ability to travel daily to local job sites (within ~3 hours’ drive one way)
• Have the ability to remain at job sites as needed beyond an 8-hour work day
• Ability to travel overnight to manufacturer training sessions as well as the occasional out-of-state job site
• Ability to explain technical issues to both technical and non-technical employees and customers
• Ability to attend local community college to attain an HVAC Journeyman’s License
• Costs for this training will be paid by Thermal Equipment Sales
• Employee will be paid a salary and will attend classes during normal working hours while also performing work when not in class

• Bachelors of Science in Mechanical Engineering preferred
• Bachelor degrees in other engineering disciplines will be…