Sr. Customer Service Representative

Description

Robert Half is looking for an experienced Senior Customer Service Representative to join our team in Lexington, Kentucky. In this role, you will handle complex reservation requests and negotiations within the hospitality industry, ensuring customer satisfaction and adhering to client guidelines. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to the success of our clients.

Responsibilities:

- Manage extended-stay reservation requests to meet client needs and provide exceptional customer service.

- Evaluate client requirements to identify suitable hotel options that align with established guidelines.

- Conduct negotiations for long-term reservations, navigating challenges such as limited availability and tight deadlines.

- Secure competitive rates and discounts through partnerships with new and existing hotel vendors.

- Analyze market trends to identify opportunities for cost savings and optimization.

- Resolve client and hotel issues, including reservation adjustments, extensions, and early departures.

- Collaborate with internal teams to support network consolidation and ensure seamless service delivery.

- Ensure compliance with client preferences, including budget, amenities, location, and other parameters.

- Attend training sessions and meetings to stay informed about industry standards and company procedures.

- Maintain consistent communication with clients, offering tailored recommendations to meet their needs.

Requirements - Proven experience in contract negotiation within the hospitality industry.

- Strong ability to negotiate pricing, terms, and agreements with vendors.

- Excellent client relationship management skills, ensuring satisfaction and retention.

- Knowledge of hotel market dynamics and regional trends.

- Proficient in handling complex reservation scenarios with accuracy and efficiency.

- Exceptional decision-making skills to address challenges and identify solutions.

- Strong communication and collaboration skills to work effectively with internal and external partners.

- Commitment to meeting deadlines and delivering high-quality service. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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