Sportsbook Ticket Writer-Part Time; Red Mile

Job Description

William Hill U.S., America's leading sports book provider, has immediate openings at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.

Reporting to the Sports book Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.

• Full‑time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
• Flexible scheduling (nights, weekends, mornings, holidays, etc.)
• Advancement opportunities – come grow a career with us!

• Provide a top tier level of customer service that encourages repeat patronage.
• Adhere to all the rules and regulations set forth by the company and the gaming control board to avoid penalties.
• Become familiar with our betting options and engage customers in conversations about them.
• Work to resolve customer disputes/complaints and, when necessary, escalated them to a direct supervisor.
• Be a positive team member and work collaboratively with other team members and leadership.
• Ensure that all necessary paperwork/documentation is completed in accordance with company policy and gaming control board standards.
• Perform any other duties as assigned.

• Flexible availability.
• Basic computer knowledge (Email, MS Excel, internet, etc.).
• Minimum 1 year of cash‑handling experience in a work setting.
• High school diploma, GED, or equivalent (preferred).
• 21+ years of age or older.
• Ability to pass a background check.
• Ability to obtain a gaming license from the Gaming Control Board and other jurisdictions if required.
• High level of customer service.
• Work a flexible schedule, including nights, weekends, and some holidays (preferred).
• Present yourself in a professional manner.
• Strong communication skills, both written and verbal.
• Ability to perform simple math.
• Understanding and responsibility to adhere to all compliance requirements set by the company and Gaming Control Board.

• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able to write for extended periods of time and twist, bend or reach with no significant limitations.