Senior Lead Usher (Continuous

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You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://(Use the "Apply for this Job" box below)..

Under the general supervision of the House Manager, the Senior Lead Usher (SLU) provides administrative and customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya, such as the Plaza del Sol Performance Hall (PDSPH). The SLU may be assigned to act as the sole Front-of-House (FOH) supervisor at PDSPH events, and on occasion, may be assigned to act as the primary FOH supervisor at Soraya events and receptions.

• Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya, including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.
• Leads Audience Services teams responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies on patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control.
• Provides general administrative support assistance including contributing to various post-event reports, assisting with management and care of staff uniforms, and assisting with implementation of staff training sessions.
• Performs other duties as assigned.

* NOTE:

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• Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre-related setting required.
• Equivalent to at least one (1) semester of experience as a Soraya Usher preferred.
• Catering or food service experience is a plus.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.

• Working knowledge of theatre etiquette and performing arts center customer service standards and protocols.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal and written communication skills.
• Flexibility and patience when interacting with others and the ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons.
• Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.

• Classification: 8820 / Community Service Specialist / 2
• The anticipated HIRING RANGE is $21.36 – $22.67 per hour, dependent on qualifications and experience. The salary range for this classification is: $21.36 - $31.13 per hour.
• HOURS:
  
  Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
• This is a Temporary position; end date to be determined.

• Applications are currently being accepted to establish a Senior Lead Usher POOL. Applications for these on-call positions will be accepted on a continuing basis…