Events Management Operations Coordinator
Listed on 2026-08-31
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Entertainment & Gaming
Event Management & Planning, Customer Service Rep, Event Staff/ Venue Crew -
Customer Service/HelpDesk
Event Management & Planning, Customer Service Rep, Event Staff/ Venue Crew
Events Management Operations Coordinator
Job Title
- Events Management Operations Coordinator
Working Title
- University Events Manager
Department Name
- Aux Services
- University Events
Work Location
- Lexington, KY
Grade Level - 44
Salary Range - $44,/year
Type of Position
- Staff
Position Time Status
- Full-Time
Required Education - MA
Required Related Experience - 1 yr
Required License/Registration/Certification
- None
Physical Requirements
- Requires handling of average-weight objects up to 25 pounds and standing/walking for extended periods of time.
Shift
- Monday – Friday, 8:00 a.m. – 5:00 p.m. (40 hours per week). Occasionally requires working evenings and weekends.
Job Summary
- The University of Kentucky University Events team is seeking a dependable and customer-focused Event Manager to support the planning, coordination, and successful execution of events.
What You'll Do
Process a high volume of event reservations and requests annually using the University's Event Management Software.
Coordinate the event reservation process by working closely with clients, campus partners, and key stakeholders to facilitate event planning, approvals, and logistics.
Provide exceptional customer service to students, staff, campus partners, and other stakeholders throughout the event planning and reservation process.
Assist patrons with submitting requests for campus spaces and events and provide guidance regarding applicable procedures, requirements, and approvals.
Review event requests and coordinate with appropriate University departments and campus partners to ensure events are properly planned and approved.
Monitor event details, timelines, and requirements to support the safe, efficient, and successful execution of events on campus.
Communicate University event policies, procedures, guidelines, and requirements to clients, campus partners, and other stakeholders.
Ensure event requests and activities are consistent with University policies, procedures, and applicable safety requirements.
Serve as a knowledgeable resource regarding campus event processes, space reservations, approvals, and the services provided by the University Events Office.
Collaborate with internal departments and campus partners to identify and resolve event-related concerns, scheduling conflicts, and operational issues.
Maintain accurate event records, reservation information, documentation, and related data within the Event Management Software.
Assist with the development, implementation, management, and communication of University event policies and procedures.
Identify potential event concerns or conflicts and work proactively with clients and campus partners to develop appropriate solutions.
Maintain a current working knowledge of the essential functions, services, policies, and responsibilities of the University Events Office.
Perform additional duties, special assignments, and operational support tasks as required.
What You'll Bring
Knowledge of event management practices, reservation processes, space scheduling, customer service principles, and event-related policies and procedures.
Experience managing multiple events, reservations, requests, or projects in a fast-paced environment.
Experience providing professional customer service and communicating effectively with clients, students, employees, campus partners, and other stakeholders.
Ability to interpret and apply University policies and procedures consistently while exercising sound judgment in event planning and customer service situations.
Strong organizational skills with the ability to manage a high volume of requests, prioritize competing responsibilities, and meet deadlines.
Strong written and verbal communication skills with the ability to communicate policies, procedures, requirements, and event information clearly and professionally.
Ability to build and maintain effective working relationships with clients, campus partners, University departments, and key stakeholders.
Strong attention to detail and the ability to maintain accurate records and documentation.
Ability to work independently while also collaborating effectively as part of a team in a dynamic, customer-focused environment.
What's In It…
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