CIC Registered Operations Specialist, Investment Center

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

Provides sales support and administrative duties for the Financial Advisors of Central Investment Center.

• Bachelor’s degree or equivalent experience
• FINRA series 7, 63 licenses (24 license preferred)
• Life Insurance License preferred
• Two+ years’ experience in brokerage industry

• Strong work ethic
• Ability to prioritize several tasks
• Good planning and problem-solving skills
• Excellent written and verbal communication skills
• Dependability and accuracy
• Strong problem solving, organization and time management skills
• Commitment to customer service
• Knowledge of investments required

• Assist all CIC Financial Advisors with daily sales support.
• Assist Director of Investments with oversight duties, including trade reviews and approvals.
• Process trade corrections.
• Act as a liaison between the Financial Advisors and their clients while following FINRA guidelines as a registered sales assistant.
• Provide telephone support for CIC Financial Advisors, schedule appointments, and prepare materials for client meetings.
• Aid Financial Advisors in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointments with clients.
• Prepare and complete client paperwork and follow up tasks to support the Financial Advisors.
• Assist with processing of business as levels dictate, including entering trades as instructed by a client or a registered representative on behalf of a client.
• Conduct proactive outreach to clients and Financial Advisors on time sensitive activities (e.g. RMDs, Clients’ quarterly and annual reviews).
• Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs are met.
• Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs.
• Process client requests for IRA and Preferred account distributions, including placing trades, where appropriate.
• Assume ownership of inquiries and requests; communicate with internal departments to ensure client’s expectations for timely service delivery are met.
• Handle mail and respond to email, as it relates to the processing of client requests.
• Maintain compliance of operations as applicable to company, state and federal rules and regulations.
• Maintain client communication notes in CRM while following internal standards in a timely manner.
• Use the Raymond James back office support system for client accounts. Assist with obtaining new account numbers.
• Provide backup for making daily deposits and input details on the Raymond James system, balancing both records.
• Log daily account information, copy and fax to Raymond James for processing. Log incoming checks, copy and overnight mail to Raymond James for processing.
• Maintain tickler file to submit requests in a timely manner and day-to-day follow through on requests.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Perform general administrative services and other duties as assigned.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401k Plan
• Flexible Benefit Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest-Free Computer Loan
• Interest-Free Fitness Equipment Loan
• Service Awards
• Attendance Awards
• Funeral Leave
• Subsidized Parking (Downtown)
• Sick Leave
• Educational Assistance Program
• Employee Wellness Program
• Dell Computer Discount
• Discounted Tickets
• Cell Phone Discount
• Jeans days to benefit local charities
• Paid Identity Theft Protection
• New Hire Incentive (for hourly employees)
• Personal Day
• Birthday Holiday
• Wedding Days
• Appointment Time
• Long Term Disability
• Life Insurance (2x salary)