Payments & Deposit Operations Representative I

Work Location:

Lexington, South Carolina, United States of America

Hours:

20 Pay Details: $22.00 – $27.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

The Payments & Deposit Operations Representative I process retail payments that arrive via mail. This entails removing stubs and checks from envelopes for processing.

Candidate must be within a commutable driving distance

• Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact
• Completes standard transactions using a limited number of systems and/or applications
• Executes through a prescribed, established or documented set of parameters/procedures
• Limited to low decision-making authority
• Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion
• Limited or first level (initial) interaction with internal partners
• Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities
• Requires entry or working level knowledge of processes/procedures

• High School diploma

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interacts with partners by responding to requests in an effective and timely manner
• Uses effective relationship skills when communicating with partners/colleagues/customers

• Completes assigned workload to meet SLA requirements for service and productivity
• Understands and applies operating policies and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk activities as necessary
• Supports and participates in process improvement opportunities
• Ensures necessary due diligence to support the accuracy of all transactions/activities
• Be knowledgeable of and complies with Bank Code of Conduct

• Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment
• Supports the team by actively building operations knowledge, think critically about processes and opportunities for…