Lead Operations Analyst, Commercial Card

• Oversee assigned Commercial Card modification packages
• Ensure configuration, training, and adoption of new solutions
• Lead meetings with sales team members, clients, vendor representatives, and other partners
• Understand and articulate client priorities, objectives, and expectations
• Create materials to scope and plan modification projects
• Maintain transparency and manage stakeholder expectations
• Drive on-time fulfillment of SLA commitments
• Promote stakeholder accountability and mitigate project issues and risks
• Adapt to project changes
• Develop expertise in accounts payable payment products and align solution capabilities with client needs
• Maintain and retain project plans, work completion records, and system records in accordance with business resiliency policies
• Adhere to Risk policies and procedures
• Manage multiple Commercial Card modification projects across various stages
• Work closely with clients, Fin Tech partners, sales, and back-office support teams
• Limited travel

• Bachelor's Degree or equivalent work experience
• Minimum 5 years in financial services
• Minimum 3 years of Commercial Card experience
• Experience in client escalation management
• Strong analytical, problem solving, and quantitative skills
• Strong internal and external communication skills
• Organizational skills, including ability to prioritize work
• Ability to handle a fast-paced, ever-changing work environment
• Excellent time management skills
• Attention to detail
• Proven ability to build strong collaborative relationships with internal partners
• Dedicated to exceeding client expectations
• Ability to identify inefficient processes and recommend solutions
• Ability to change, influence others, and foster teamwork
• Proficiency with PCs and standard Microsoft Office software
• Project Management or Business Analyst experience preferred
• Experience with ERP/Financial system file formats, including text with delimiters and CSV, preferred
• Excellent interpersonal and client-facing skills preferred
• Ability to work independently with little supervision and make difficult decisions preferred
• Knowledge of Microsoft Office programs including Word, Excel, PowerPoint, and Project preferred
• Applicants must be currently authorized to work full-time in the United States
• This position is not eligible for employment visa sponsorship

Demonstrates expertise in managing Commercial Card modification projects while ensuring client satisfaction and adherence to risk policies. Proficient in stakeholder management, project planning, and utilizing analytical skills to drive process improvements.

• Commercial Card Experience
• Client Escalation Management
• Project Management
• Analytical Skills
• Microsoft Office Proficiency

• Project Management
• Commercial Card Modification
• Client Escalation Management
• Analytical Skills
• Quantitative Skills
• Process Improvement
• ERP/Financial System File Formats
• Attention to Detail
• Time Management
• Organizational Skills

• Communication Skills
• Interpersonal Skills
• Collaboration
• Adaptability
• Problem Solving

• Financial Services
• Accounts Payable Payment Products
• Stakeholder Management
• Business Resiliency Policies
• Risk Policies

• Microsoft Word
• Microsoft Excel
• Microsoft Power Point
• Microsoft Project
• PC Proficiency