SVP of Operations

The individual who occupies this position will coordinate all administrative and operational needs of the practice. The SVP of Operations will set goals for the practice and be responsible for the implementation of those goals while providing effective leadership and communication across the practice. The SVP of Operations will work closely with the practice’s MSO and the Physician Board to develop and execute the strategic vision and plan for the organization.

The SVP of Operations will foster a cohesive team and a positive environment while identifying and modifying standard operating procedures to ensure safe and exceptional patient care.

The SVP of Operations serves as the senior operational leader for the practice, responsible for defining and executing the operational strategy that drives high-quality patient care, strong financial performance, practice growth, and a positive team culture. This leader partners closely with the MSO for guidance, resources, and enterprise standards, while retaining primary ownership for how the practice delivers operational excellence and sustained performance growth.

• Lead and oversee the day-to-day practice operations to assure the highest quality care and patient, provider, and staff satisfaction.
• Lead, coach, and develop supervisors and administrative staff to ensure high performance, accountability, and growth.
• Ensure compliance with all regulatory agencies, system protocols, and office procedures; communicate policy changes to appropriate staff.
• Work closely with physicians and the MSO to optimize practice operations through skilled operational processes and sound financial management.
• Provide input for the development of budgetary and financial goals; support short and long-term goals and develop methods for continued growth and operational success.
• Ensure office staff members are trained and versed in all applicable information systems associated with the practice and assist with all transitions to EHRs.
• Establish clear performance priorities and lead structured change management Silence access, efficiency, and service excellence.
• Foster a culture of continuous quality improvement, equity, inclusion, and operational efficiency.
• Cultivate a high-performance team culture by fostering engagement, clarity, trust, and ownership at all levels.
• Partner with MSO on talent acquisition, onboarding, performance management and talent development using enterprise frameworks.
• Identify and address performance issues of staff; counsel and discipline according to policy; mediate or assist in the mediation of conflicts, differences, and misunderstandings between and among patients, staff, and physicians.

• Five-plus years in healthcare administration management; management in orthopedics is preferred.
• Solid financial acumen.
• Track record of building and maintaining positive culture and relationships.
• Exceptional communication skills with a servant-leader approach.
• Ability to lead a team and work effectively across multiple departments.
• General administrative skills with the ability to lead ongoing and overlapping projects and direct multiple projects simultaneously.
• Bachelor’s degree in business administration, healthcare administration, nursing, or a related field is required; a master’s degree is preferred.

• Executive

• Full-time

• Management

• Hospitals and Health Care