Float Medical Office Representative

Job Summary and Responsibilities

As our Medical Office Representative, you will serve as the initial point of contact for our valued patients, expertly coordinating all referrals and authorizations to ensure seamless access to care.

Every day you will deliver excellent customer service through clear and empathetic communications, efficiently managing phone calls and distributing messages to the appropriate personnel. You will also adeptly handle patient requests for referrals and authorizations, ensuring accuracy and timeliness.

To be successful in this role, you will possess exceptional interpersonal and communication skills, a strong commitment to patient satisfaction, and a meticulous approach to administrative tasks. You will be a proactive team member, comfortable navigating various patient requests and contributing to a positive and efficient clinic environment.

• Responsible for answering phone calls and scheduling patient appointments.

• Conduct patient pre-certification to ensure coverage for appointments and medical care.

• Schedule tests, procedures, and referral appointments.

• Communicate with patients regarding appointments and instructions for procedures and tests

• Collect insurance information and patient personal data.

• May collect fees such as co-pays / co-insurance.

Required

• High School GED High School diploma or GED, upon hire and

• Courses in and/or knowledge of medical terminology and Surgery procedures and, upon hire and

• Must have previous surgery scheduling experience and

• Must have computer and applications software experience

• None, upon hire

Preferred

• Some college courses, upon hire

Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row ).

CHI Saint Joseph Health is part of Common Spirit Health, a non‑profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.

$17.24 - $24.35 /hour

We are an equal opportunity/affirmative action employer.