Valet ​/ Shuttle Driver Lexington, KY

Job Description

Reports to: Front Office Manager/Rooms Manager

General

Purpose:

Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart. Valets offer to park guest's vehicle and give claim ticket.
• Maintains the confidentiality of all guests' identities.

• Ensures that luggage has been stored safely according to prescribed procedures.
• Ensures that the luggage storage area is kept clean and tidy at all times.

• Assists departing guests by transporting luggage from room to lobby, and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
• Ensures the safety of guest's property by double-checking each vehicle is locked after it is parked.
• Responds to guest needs by promptly delivering laundry, packages, amenities.
• Responds to inquiries and promotes the hotel's services by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
• Able to drive in a safe and efficient manner.
• Able to back a vehicle into its parking spot evenly between vehicles without making contact with another vehicle or the parking stone.
• Able to keep a record of all the incidents while driving, for example, any accidents or tickets
• Able to handle cash proficiently.
• Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
• Maintains a friendly, cheerful and courteous demeanor at all times not with just with guests and teammates, but also with passersby whose first impression of the hotel will be the people standing outside.
• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to guests.
• Keeps sidewalk area in front of hotel clean and free of debris at all times, which may require using a broom, leaf blower, shovel, etc.
• Assists other employees and departments to contribute to the best overall performance of the department and hotel.

• Remains calm and alert, especially during emergency situations and/or heavy check in, check out activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Keeps work area clean and organized.
• Ensures compliance with the company's policies and procedures.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
• Opens door for all guests and visitors entering and exiting the hotel.
• Safely transport passengers to and from designated locations following predetermined routes and schedules.
• Provide exceptional customer service by greeting guests, assisting with luggage and answering questions.
• Ensure the cleanliness and maintenance of the shuttle is maintained by performing regular inspections. Ensure that any issues are relayed and addressed.
• Refuel as needed.
• Adhere to all traffic laws and safety regulations.
• Ensure that the vehicle is returned to property, inspected and secured.

• Performs other duties as assigned, requested or deemed necessary by management.

• Must be able to drive vehicles. The ability to drive a manual transmission is preferred, but not required.
• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Tactful, courteous, discreet.
• Strong communication skills; must be able to speak and understand English.
• All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
• Demonstrates enthusiasm for all things 21c.
• Must have and maintain a valid driver's license.
• Must pass a background check.
• Must be 18 years of age or older.

Education/Formal Training:

• High School diploma or equivalent.

Experience:

• Must have at least two years driving experience with a…