Hotel General Manager

Summary / Objective

The General Manager (GM) provides day‑to‑day leadership and strategic direction for the hotel. This role requires maximizing sales and revenue and driving overall financial returns, while overseeing all operations, including accounting, sales, and guest service. The GM is also responsible for developing team members, ensuring execution of brand standards, and building local brand awareness.

We have properties throughout Kentucky and some in Ohio.

• Oversee all personnel, conducting regular evaluations, and recommending or executing HR actions in accordance with company policies.
• Establish performance and development goals for team members, providing regular coaching, mentoring, and feedback to enhance performance.
• Develop and monitor programs and initiatives, including succession planning, to increase team engagement and ensure future bench strength.
• Organize activities and assign responsibilities to employees to ensure overall productivity.

• Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets.
• Analyze financials to drive revenues, future profitability, and maximum return on investment.
• Partake in financial activities, including establishing room rates, setting budgets, collecting payments, and controlling expenses.
• Use distribution channels and technology platforms to drive revenue and maximize market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position.

• Drive improvement in guest satisfaction goals by establishing and implementing services that meet or exceed guest expectations.
• Resolve issues regarding hotel services, amenities, and policies.
• Create and apply a marketing strategy to promote services; demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Act as the public relations representative to raise local community and brand awareness; coordinate with external parties (suppliers, agencies, etc.).
• Ensure a safe and secure environment for guests, colleagues, and hotel assets. Develop and carry out action plans to reduce the hotel’s carbon footprint.
• Perform necessary operational duties as assigned, including serving as manager on duty, welcoming and registering guests, and evaluating hotel performance to ensure compliance with health and safety rules.

• Asset Management
• Service Focused
• Branding & Marketing
• Community Relations
• Operational Execution
• Strategic Leadership & Operations
• Financial Performance & Sales
• Asset Management & Projects
• Talent & Team Development
• Compliance & Risk Management

This position oversees all hotel personnel and Department Heads.

Work is generally performed within an office environment, with standard office equipment available such as computers, desks, chairs, printers, fax machines, and telephones.

Daily interactions with clients and/or their representatives, and the general public.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to read, understand, and speak local language(s). The employee is frequently required to sit; use hands to finger, handle or feel; and reach with hands and arms.

The employee is required to sit, stand, walk, stoop, kneel, crawl, crouch, climb, or balance at all times to cover all various needs and positions of the hotel. The employee must be able to stand…