Salesforce Project Manager

Project Manager – Internal Contact Center Implementation (Contract)

Location
:
Morehead, KY

Duration
: 2–3+ months

Start
: ASAP

Engagement Type
:
Contract / Project-Based

UK Healthcare is seeking an experienced Project Manager to lead the implementation of a new internal-facing contact center supporting employees across the organization. This role will oversee cross-functional coordination across technology, operations, and training teams to ensure a successful go-live on April 1, 2026.

The Project Manager will be responsible for end-to-end delivery of the contact center initiative, including implementation of Salesforce, a new telephony/phone system, and integration with Workday workflows.

• Serve as the primary project manager for the internal contact center implementation
• Own the project plan, timeline, milestones, and risk management through go-live
• Coordinate across IT, HR, contact center leadership, training teams, and vendors
• Lead implementation and workflow alignment for:
  • Salesforce (case management, CRM, or service modules)
  • Contact center telephony platform (vendor TBD)
  • Workday integrations and employee-facing workflows
• Partner closely with contact center leadership to align staffing, training, and operational readiness
• Ensure training materials, processes, and escalation paths are in place prior to March training kickoff
• Track dependencies across system build, testing, training, and change management
• Facilitate status meetings, executive updates, and issue resolution
• Identify risks early and implement mitigation strategies to maintain April 1 go-live
• Support post–go-live stabilization as needed

• 5+ years of project management experience, preferably in healthcare or large enterprise environments
• Proven experience leading contact center implementations
• Hands-on experience with:
  • Salesforce (Service Cloud or similar strongly preferred)
  • Workday (HR, HCM, or employee service workflows)
  • Experience implementing or integrating telephony / call center platforms
• Strong ability to manage multiple stakeholders and vendors simultaneously
• Excellent communication, organization, and documentation skills
• Comfortable operating in fast-paced, deadline-driven project environments

• Healthcare system or academic medical center experience
• Prior experience standing up internal/shared services contact centers
• Familiarity with employee support models (HR, IT, payroll, benefits, etc.)
• PMP or equivalent certification (nice to have, not required)