Support Engineer II

Overview

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Support Engineer II.

Location:

Lexington, KY.

• This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems.
• Responsibilities include the timely resolution of issues affecting hardware, software, and user permissions, as well as routine hardware maintenance.

• Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
• Experience supporting Macintosh OS X (10.4 & upwards) desirable.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to maintain Customer Focus, stay motivated, and be proactive.
• Insist on the highest standards from self and others.
• Good verbal and written communication skills.
• Good attention to detail and organizational skills.
• Must be able to safely lift up to 50 lbs.

• BS Degree in computer science or combination of education and relevant experience.
• 3-6 years relevant work experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.