IT Support Engineer , OTS

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Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece of the puzzle. We support IT infrastructure, develop new technology in‑house, launch new facilities, and delight customers by delivering packages directly to them.

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high‑quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You determine when to deviate from standard practice to achieve the desired result and troubleshoot straightforward problems without defined SOPs.

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root causes of operational issues and process inefficiencies.
• Moving up to 49 lbs, standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

• High school or equivalent diploma.
• 2+ years of professional or military experience.
• 2+ years of troubleshooting in a multi‑user high‑availability environment.
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
• 1+ year of IT client, server, and network service delivery experience.
• Fluent in Cisco/networking and either Linux and/or Microsoft.
• Valid driver’s license.

• Bachelor’s degree in IT, computer science or equivalent.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or other relevant certifications.
• Data center infrastructure and facilities experience.
• Ability to explain complex IT concepts in simple terms.
• Ability to manage high‑priority projects.
• Excellent written and verbal communication skills.
• Proven ability to work successfully with limited supervision.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay ranges from $47,700/year in our lowest market to $103,000/year in our highest market. Pay is based on location and may vary with experience. Amazon may provide equity and other forms of compensation in addition to a full range of benefits. For more information, visit

Job : A3100147
• Company:  Services LLC
• Seniority level:
Associate
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Employment type:

Full‑time
• Job function:
Information Technology, Consulting, and Engineering
• Industries:
Software Development.