Business Transformation Supervisor

Join to apply for the Business Transformation Supervisor role at Assurity

Assurity is looking for enthusiastic, driven and collaborative people to join our team. We’re a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times – and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community and planet, and we work every day to make the world a better place.

Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more:

ESSENTIAL FUNCTIONS

30% Support the onboarding, development, and performance of Business Transformation associates by:

• Developing, training, instructing associates to high performance in handling requests for service for electronic enrollments, third party systems including e-app solutions and other digital integrations;
• Documenting and maintaining process flows and job procedures to meet customer service standards;
• Assigning and monitoring workload and workflow to meet department service standards;
• Collaborate with the Vice President to prepare scorecard measures and provide input for associate reviews; and
• Supervising a small team of associates.

20% Support maintenance of existing digital solutions, which includes:

• Documenting requirements for system/process updates and fixes;
• Creation and execution of project plan for system/process updates and fixes;
• Creation and execution of test plan for system/process updates and fixes;
• Serving as resource on existing digital solutions, providing education and training for internal and external parties.

50% Support implementation of new business transformation projects, including new solution implementations and digital integrations with any third party, which includes:

• Supporting creation of digital process workflows;
• Documenting requirements for new digital solutions or digital integrations;
• Supporting the research, evaluation and recommendation of third-party digital solutions as needed;
• Supporting creation and execution of project plan for digital solution implementations or digital integrations;
• Supporting creation and execution of test plan for digital solution implementations or digital integrations;
• Supporting preparation of deliverables for third parties;
• Supporting review and determination of terms for vendor contracts, statements of work, and service agreements as needed;
• Supporting monitoring of usage and success of digital solutions; and
• Supporting compliance review of digital solutions with company, state, and federal regulation.

The list of essential functions is not exhaustive and may be substituted as necessary.

EXPERIENCE AND SKILL REQUIREMENTS

• Four to six years’ experience in insurance business or project management field.
• Professional oral and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in use and understanding of technology.
• Analytical thinking skills.
• Decision-making ability.
• Ability to work independently and in a group setting.
• Initiative, resourcefulness, and flexibility.
• Consistent and reliable attendance is an essential function to this position.
• Talent required in values, work intensity, achiever, positivity, relationship, resourceful, persuasion, command, relationship-extension, and exactness.

EDUCATION AND CERTIFICATION REQUIREMENTS

• Bachelor’s degree or equivalent.

PHYSICAL AND WORK SCHEDULE REQUIREMENTS

• May require work in excess of 40 hours a week in order to complete functions of position.
• Note:
  
  We are not currently considering applicants in CA, CO, CT, DC, HI, IL, MA, MD, MN, NV, NJ, NY, RI, VT, WA, for this position.

Seniority level
:
Mid-Senior level

Employment type
:
Full-time

Job function
:
Administrative

Industries
:
Insurance

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave