IT Support Partner- Colorado

The Sr IT Support Partner provides advanced technical support and operational leadership for the Lexington, KY campus. This role serves as the primary daytime technical resource, supporting end‑user computing, infrastructure initiatives, system deployments, and IT operational readiness across a high‑volume manufacturing environment.

The Sr ITSP is responsible for escalated troubleshooting, frontline support leadership, and managing technical processes such as device imaging, software updates, license administration, and asset tracking through Service Now. In addition to daily support duties, this role plays a key part in technical project work, including new construction technology readiness, network infrastructure coordination, and equipment lifecycle planning.

This position demands strong technical acumen, excellent communication skills, and the ability to collaborate with cross‑functional teams such as engineering, facilities, and corporate IT. A formal degree is not required—equivalent IT experience or military technical experience is highly valued.

• Support
• Troubleshooting
• Windows 10
• Customer service
• Active Directory
• Desktop

• Provide advanced troubleshooting for escalated hardware, software, and network support issues.
• Perform device imaging and provisioning using Autopilot and related enterprise tools.
• Manage software installs, updates, patches, and license tracking via Service Now.
• Maintain accurate asset records and assist with inventory lifecycle management.
• Support and help lead technology components of construction, expansion, or infrastructure projects.
• Coordinate with network, engineering, and facility teams to ensure technology readiness.
• Document all work thoroughly in Service Now, following ITIL‑aligned processes.
• Mentor and support second‑shift IT staff as needed.
• Ensure technology standards and security policies are followed across the campus.

Experience Level: Expert Level

Job Type &

Location:

Contract to Hire position based out of Lexington, KY.

Pay Range: $23.00 - $30.00/hr.

Benefits available for this temporary role, if eligible, may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
Fully onsite position in Lexington, KY.

Final date to receive applications:
Anticipated to close on May 29, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.