ERP Manager

Opportunity

The ERP Manager owns the day-to-day health and strategic evolution of our Epicor Kinetic SaaS ERP platform. As a key IT leader, this role partners with Operations, Finance, Sales and Customer Service to deliver secure, compliant, and scalable processes while leading high‑impact initiatives that improve user experience and data integrity. You will manage a roadmap of Kinetic modernization, security/controls redesign, and business‑critical integrations.

Success requires strong project leadership, hands‑on Epicor expertise, and the ability to coordinate internal stakeholders and 3rd party providers.

• Own the Epicor Kinetic (SaaS) application roadmap, platform health, and release planning, including coordination of Epicor updates and regression testing.
• Lead the upgrade of customized Epicor Classic screens to Kinetic screens, including requirements gathering, design, build/configuration, testing, and user adoption.
• Redesign Epicor security to meet IT General Controls (ITGC) and Segregation of Duties (SoD) requirements, including role design, access provisioning workflows, and periodic access reviews.
• Serve as a key partner for SOX compliance by supporting control design, evidence collection, audit requests, and remediation of control deficiencies related to ERP processes.
• Manage ERP integrations and automation initiatives, including integrations with Salesforce focused on orders, case, and warranty management (data flows, ownership, monitoring, and issue resolution).
• Partner with key stakeholders to optimize end‑to‑end processes (e.g., order‑to‑cash, procure‑to‑pay, inventory/WIP, costing, close, and reporting) within standard Epicor.
• Provide project management for ERP initiatives: scope, schedule, budget, resource planning, risk management, change management, and executive communication.
• Manage and hold accountable 3rd party providers (implementation partners, developers, and integration vendors) through clear requirements, deliverables, testing standards, and SLAs.
• Establish and maintain ERP documentation, including process maps, role/security matrices, integration runbooks, and support procedures; provide training and knowledge transfer.
• Drive continuous improvement through metrics and monitoring (system availability, ticket trends, cycle times, close duration, integration failures) and prioritize corrective actions.

• Bachelor’s degree in Information Systems, Business, Engineering, or related field (or equivalent experience).
• 5+ years of ERP experience, including hands‑on Epicor Kinetic in a SaaS environment (administration, configuration, and delivery of enhancements).
• Must be able to work on‑site in Lexington, KY.
• Demonstrated experience supporting Epicor in a manufacturing environment (production, inventory, planning, order management) and partnering with Finance (GL, AP/AR, costing, close).
• Experience operating in a regulated SOX environment, including ITGC concepts, access controls, evidence collection, and audit support.
• Proven ability to redesign and administer ERP security to meet Segregation of Duties requirements (role‑based access, provisioning workflows, periodic reviews).
• Project management experience delivering ERP initiatives end‑to‑end (scope, schedule, risk, testing, change management, and stakeholder communication).
• Experience managing 3rd party providers and systems integrators, including SOW management and accountability for timelines and quality.
• Integration and automation experience, including Salesforce integration patterns and workflows (case and warranty management preferred), plus strong troubleshooting skills across integrated systems.
• Strong communication skills with the ability to translate business requirements into system solutions and drive adoption through training and documentation.

• Complete your onboarding activities, including a 4‑day FANdamentals training to learn about our brand and products at our Headquarters in Lexington, KY.
• Onboard with IT, Manufacturing, Finance and Customer Experience teams; review current Epicor Kinetic (SaaS) architecture, environments, support model, and pain points.
• Inventory…