Product & Delivery Intern; BTS

Position: Product & Delivery Intern (BTS)
Save the Children

For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe environment, protected from harm. We work in some of the world's hardest-to-reach places - over 100 countries, including the U.S. No matter what your role is, when you join Save the Children, you're creating positive, irreversible change for children, and the future we all share.

The Role

As the BTS Product & Delivery Intern, you'll be integral to our work in helping vulnerable children achieve a brighter future. You'll bring clarity to our product landscape by documenting current capabilities, organizing knowledge, and improving access to critical information. Your work will enhance collaboration, reduce inefficiencies, and enable teams to make better, faster decisions. Ultimately, your contributions will help build a more effective and transparent foundation that supports impactful, mission-driven outcomes.

Location

Hybrid - Washington DC, Fairfield, CT or Lexington, KY office locations

What You'll Be Doing (Essential Duties)

* not inclusive of all role responsibilities. May be subject to change

* Review and document existing product features, workflows, and processes to build a clear, structured view of the current landscape.

* Develop organized artifacts such as product maps, process flows, and feature inventories to improve shared understanding.

* Audit existing documentation, identify gaps or redundancies, and restructure content for clarity, usability, and consistency.

* Organize, clean up, and update SharePoint sites to ensure content is accurate, accessible, and aligned with team needs.

* Design intuitive structures and naming conventions to make key product information easy to find and navigate.

* Work closely with product managers, engineers, and stakeholders to gather insights and validate documentation.

* Recommend ways to improve knowledge management processes, tooling, and documentation standards.

* Assist with creating and maintaining up-to-date documentation as the product evolves.

Required qualifications for the role

* Must be actively enrolled in an Associates, Bachelors, or Master's degree program, or have graduated within 6 months of the start date.

* Demonstrated ability to communicate professionally and collaborate effectively with individuals and teams.

* Demonstrated ability to meet deadlines and manage multiple competing priorities.

* Professional proficiency in MS Office suite

* Professional proficiency in spoken and written English

Preferred qualifications for the role

* Experience working with Jira for tracking tasks, managing backlogs, and collaborating within Agile environments

* Familiarity with product documentation tools and knowledge management platforms (e.g., SharePoint, Confluence)

* Excellent writing and research skills.

* Strong interest in global development, humanitarian, and/or domestic policy issues.

* Demonstrated success providing excellent customer service.

What's In It for You

Professional Development

* Hands-on experience working on high-impact global initiatives

* Structured skill development and engagement program (SME trainings, social mixers and Linked In Learning courses)

* Access to mentorship from experienced leaders in humanitarian and nonprofit sectors

* Opportunities to present your work and insights to leadership

Deep Connections & Collaboration

* Build authentic relationships with a diverse, mission-driven cohort of colleagues and fellow interns

* Join a community that values inclusion, belonging and collective success

Agile Work Environment

* Hybrid and flexible working models that support autonomy and innovation

* Agile team structures that allow you to contribute ideas and implemented them

* Trust-based culture focused on outcomes, not just hours

Purpose-Driven Work

* Make a meaningful difference in children's lives-your work directly contributes to global change

* Opportunity to align your personal values with your professional journey and share with mutually invested colleagues.

Classification:
Intern / Fellow

Compensation: $17.00-$17.95 / hour (depending on location)

Hours:

maximum 24…