Information Technology Manager and Lead Systems Administrator

Overview

Kentucky Educational Television, (KET) has the following full-time position in Lexington, Kentucky:
Information Technology Manager and Lead Systems Administrator
. Used by more than two million people each week, KET is Kentucky’s only statewide media organization, and broadcasts into 8 states and 10 media markets, along with providing live and on-demand streaming services. In addition to offering high-quality PBS programming, KET annually produces hundreds of hours of award-winning local productions and creates nationally recognized educational resources. This is a unique opportunity to work with an outstanding, respected, and trusted public media team, and to support a wide variety of public affairs and general productions, including Kentucky’s only nightly statewide news program, six locally produced series, and ongoing special programs.

The individual selected for this role will manage information technology systems and staff to ensure security, excellent internal and external user experiences, and greater organizational impact.

KET’s facilities are located in beautiful “horse country” with a thriving community that offers affordable living, outstanding educational opportunities, and world class sporting events. This is an opportunity to join an excellent Technology team and to become a part of and grow with one of the most respected public media organizations in the country.

• Manage and oversee IT systems and security, ensuring operational excellence and services that are reliable and redundant.
• Administrate and enforce security practices to prevent and mitigate breaches, viruses, malware, and other intrusions. Monitor, troubleshoot, and resolve complex issues and escalated incidents.
• Administrate installations, security, operations, and maintenance of IT systems, including all infrastructure components, hardware and software, virtual environments, routers, firewalls, data switches, hubs, cabling, VPNs, KVMs, circuits to the internet, video streaming, and other network components.
• Administrate Active Directory, servers, Office 365 and its components, IDS systems, data backup systems, cloud-based infrastructure, website servers, Linux environments, IP phone systems, security cameras and access systems, and other IT systems.
• Monitor, troubleshoot, evaluate and resolve complex issues. Respond to and solve escalated incidents.
• Liaison with broadcast/transmissions engineers, web developers, and production staff to enhance network efficiencies, improve workflows, and solve problems.
• Administrate asset management systems and maintain records of IT deployments, hardware refreshes, maintenance, IP addressing, standard operating procedures, system documentation, password management systems, software/firmware releases, and IT policies.
• Administrate end-user deployment, support, and training for PC and Mac devices. Administrate help-desk workflow to solve internal user issues.
• Participate in technical training and research to enable continuous improvement, innovation, and maximized up-time for on-site and off-site staff, vendors, and partners. Help ensure that technology solutions align with organizational objectives, industry standards, technology resources, and applicable statutes and regulations.
• Effectively lead, coach and mentor team. Carry out supervisory duties including participating in hiring, training, planning, and directing work for staff, reviewing job descriptions as scheduled in order to provide performance oversight and timely feedback to staff, resolving issues, and monitoring attendance and leave requests in accordance with agency policies and applicable laws.

• A bachelor’s degree in Information Technology, Network Administration or a relevant field and 7+ years of hands-on experience in relevant technical areas, including 3+ years of experience managing people; or the equivalent combination of education, training, and experience.
• Expertise with network administration and security, business IT systems, enterprise data management, and cloud technologies are required.
• Proven experience that can readily be deployed in supporting Fabric switching, VMware, Active…