Technical Support Analyst

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Full Time Lexington, KY, Lexington, KY, US

Salary Range: $23.00 To $26.00 Hourly

At KVC, technology powers the services that help children, families, and communities thrive. We're looking for a skilled Technical Support Analyst II who enjoys solving complex technical challenges, supporting end users, and collaborating with a high-performing IT team.

Our employees have given KVC a Work Wellbeing Score of 83
, reflecting our commitment to creating a workplace where people feel valued, supported, and empowered to grow.

As a Technical Support Analyst II, you'll serve as the primary technical resource for your assigned region while providing remote support across the organization. You'll resolve advanced technical issues escalated from Tier 1 support, maintain critical business systems, support infrastructure projects, and help ensure our employees have the technology they need to deliver exceptional services.

This role requires a strong technical foundation, excellent communication skills, independent problem-solving abilities, and a willingness to travel to KVC offices and program locations.

• Troubleshoot and resolve advanced technical issues across multiple platforms.
• Serve as the primary IT contact for your assigned region.
• Provide remote and onsite technical support throughout the agency.
• Support Microsoft 365, Exchange, Active Directory, Cisco Meraki, SharePoint, and One Drive environments.
• Document issues, resolutions, and troubleshooting steps thoroughly.
• Perform routine system maintenance and support technology projects.
• Follow established operational processes and escalation procedures.
• Manage technical support activities across multiple office locations.
• Participate in on‑call support rotations.
• Travel to agency, corporate, and office locations as needed.
• Collaborate with other IT professionals on projects across the organization.
• Communicate effectively with employees, leadership, and executive teams.

High school diploma required.

Associate degree or higher from an accredited college or university preferred.

Valid driver's license and current auto insurance required.

1–3 years of experience in a professional business environment.

• Microsoft 365
• Microsoft Exchange
• Active Directory
• Share Point
• One Drive

We're looking for professionals who bring both technical expertise and exceptional customer service.

Ideal candidates will have:

• A passion for learning new technologies and expanding technical skills.
• Willingness to travel regularly between KVC locations.
• Experience working independently across multiple office sites.
• The ability to explain technical concepts to both technical and non‑technical audiences.
• Strong troubleshooting and documentation skills.
• Excellent organizational and project management abilities.
• A customer‑first mindset focused on delivering outstanding support.

• Teamwork and collaboration
• Initiative and self‑motivation
• Technical expertise
• Critical thinking and analytical problem‑solving
• Accountability
• Adaptability in a fast‑paced environment
• Professional communication with employees at every level of the organization
• Successful team members:
  Demonstrate professionalism and accountability in every interaction.
• Foster an inclusive, respectful, and collaborative workplace.
• Adapt quickly to changing priorities and business needs.
• Maintain confidentiality and uphold the highest ethical standards.
• Build positive working relationships across departments.

At KVC, your work directly supports the people who make a difference every day. You'll join an organization where innovation, collaboration, and compassion are part of our culture—not just our mission.

Our values guide everything we do:

• The heart of our work is helping people.
• Our character is built on authenticity and compassion.
• Family connection drives our culture.
• Collaboration fuels our improvement.
• Urgency and innovation mark our approach.
• Diverse perspectives are key to our progress.

If you're an experienced IT professional looking for a career where your technical expertise creates real impact, we'd love to hear from you.

Requirements

• High school diploma required.
• Valid driver's license and current auto insurance.
• Ability to travel to multiple KVC locations.
• 1–3 years of technical support experience.