IT Application Specialist

IT Application Specialist

Full Time Salary Lexington, OH, US

5 days ago Requisition

At CNG, we are owners. We empower every individual to make a significant impact — because every moment matters. Whether you’re starting your career journey or aiming for the next level, we foster a supportive environment where your contributions are valued and celebrated.

• Employee Ownership: Every employee receives equity shares, enabling you to participate in our company's growth and prosperity.
• Work‑Life Balance: We support true work‑life integration for all CNG employee owners.
• Career Growth: Advance your career within our expanding network of manufacturing facilities with comprehensive training and development programs.
• Purpose‑Driven Work: Help create sustainable packaging solutions that reduce food waste and protect our environment for future generations.

From supporting internal teams to developing next‑gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

• Independently configure application modules and features to meet defined business requirements; understand underlying data structures and core application architecture.
• Provide first and second‑level application support; deliver user training and develop comprehensive support materials.
• Proactively identify user needs and suggest application usage improvements; partner with business teams to drive adoption and efficiency.
• Support existing software which may require coverage outside of standard business hours.

• Participate in or lead deployment of application enhancements, new modules, and updates; manage deployment tasks and ensure smooth transitions.
• Review proposals, statements of work, and project documentation for application‑related initiatives; collaborate with technical resources to test application functionality.
• Utilize  and other workload management tools to document, assign, track, and follow up on requests, incidents, and project tasks.

• Support and troubleshoot existing application interfaces (e.g., SAP‑MES, ERP integrations); understand data mapping and transformation rules for assigned integrations.
• Communicate and translate business requirements into clear, actionable system specifications; ensure stakeholder alignment on requirements, designs, testing, and deployment.
• Maintain ongoing contact with business customers to ensure systems continually meet or exceed operational expectations.
• Independently diagnose and resolve complex application errors and performance issues; perform root cause analysis for recurring problems and implement preventative measures.
• Troubleshoot and resolve data errors and processing issues, working with technical resources and vendors as needed to restore normal operations efficiently.
• Work independently on most tasks, solving moderately complex problems using standard procedures and sound judgment; escalate appropriately when broader impact is identified.

• Manage smaller application‑related projects or significant work streams within larger programs; take initiative to identify and solve problems within scope.
• Perform analysis, design, and process evaluations based on business requirements; promote adoption of new solutions among business users and functional areas.
• Participate actively in IT functional team collaborations; share updates, surface risks, and contribute to continuous improvement of IT processes and practices.
• Liaise with application vendors for issue resolution and technical queries; communicate complex technical information effectively to business stakeholders on application matters.
• Manage work through vendors and third parties; support budget planning and management activities related to assigned applications.

• Bachelor’s degree in Information Technology, Information Management, Engineering, or a related field preferred; equivalent work experience will be considered.
• 3–5 years of experience developing, implementing, or…