Lead Training and Change Management

Become a part of our caring community. The Lead, Training & Change Management is responsible for driving strategic communications and training enablement to support enterprise technology and business transformation initiatives for the delivery enablement team. This role specializes in executive-level messaging, stakeholder communications, and change adoption, ensuring that complex concepts are translated into clear, actionable insights across all levels of the organization.

This leader partners across business, technology, and vendor teams to design impactful communications, develop training programs, and implement structured change management approaches that drive successful adoption and sustained outcomes, including those tied to enterprise tools such as Service Now and Jira Align. The Lead, Training & Change Management develops and executes comprehensive communication and training strategies that support large-scale initiatives, including implementation and adoption of enterprise delivery and portfolio management tools.

• Develop, edit, and deliver executive-level communications with clarity, precision, and strong executive presence
• Translate complex technical, operational, and tool-related concepts (e.g., Service Now, Jira Align) into tailored messaging for diverse audiences
• Create communication strategies aligned to transformation initiatives and organizational priorities
• Ensure consistency of messaging across all channels and stakeholders
• Provide advisory support to leadership on communication approach, tone, and effectiveness

• Design and develop training programs and materials supporting process, tool, and organizational changes
• Build training content specifically for enterprise tools such as Service Now, Jira Align, and similar PPM or workflow platforms
• Create visually compelling assets using PowerPoint, graphics, and instructional design best practices
• Deliver live and virtual training sessions, including tool demonstrations and process walkthroughs
• Ensure training aligns with adult learning principles and drives measurable adoption

• Apply structured change management methodologies (Prosci, change agent frameworks, or similar)
• Lead change efforts related to technology adoption, including Service Now, Jira Align, and portfolio delivery tools
• Conduct impact assessments, stakeholder analysis, and readiness evaluations
• Drive adoption strategies that align communication, training, and process changes
• Identify resistance and develop mitigation strategies

• Establish and maintain a centralized repository for communications, training materials, and documentation
• Leverage SharePoint or similar platforms to manage content related to governance, tools, and processes
• Ensure training and communication materials for Service Now, Jira Align, and related tools are current and accessible
• Implement standards for content governance, version control, and lifecycle management

• Utilize AI tools to streamline communication development, training content creation, and documentation efforts
• Apply advanced prompting techniques to generate and refine messaging, training materials, and presentations
• Identify opportunities to automate communication workflows and improve efficiency

• Partner with stakeholders across technology, business, and vendors to support adoption of tools and processes
• Act as a key enabler for Service Now, Jira Align, and other enterprise platforms, ensuring user understanding and engagement
• Facilitate workshops to translate strategy into process flows, workflows, and tool usage
• Support cross-functional alignment between delivery teams, PMO, and governance organizations

• Bachelor’s Degree
• 8+ years of experience in communications, training, change management, or related roles
• Strong executive communication skills and presence
• Proven ability to draft, edit, and deliver communications for all levels of the organization
• Experience designing and delivering…