Senior Business Process Analyst

Summary

Clientis seeking a Senior Business Process Analyst who can work closely with business and IT teams to gather requirements, analyze and improve business processes, and ensure technology solutions meet operational needs. The ideal candidate should have strong experience in business analysis, process improvement, workflow documentation, testing/UAT support, and stakeholder management
.

Experience with
State or Federal government environments, administration-focused operations, and certifications such as CBAP, PMI, Lean Six Sigma, or ITIL would be a significant advantage.

Senior Business Process Analyst

Frankfort, KY (Hybrid)

Long-term Indefinite Contract

The Business & Process Analyst supports the organization by evaluating business needs, documenting requirements, assisting in the selection of technology solutions, and optimizing processes across IT-supported operations. This role acts as a bridge between business stakeholders and technical teams, ensuring technology satisfies users’ needs while creating workflow efficiencies and aligning with organizational goals.

• Collaborate with business units to gather, analyze, and document functional and technical requirements.
• Map, assess, and improve existing business processes, identifying opportunities for efficiency, automation, or system enhancement.
• Translate business needs into clear specifications for IT developers, system administrators, and vendors.
• Support IT project teams through requirements validation, testing, and change management activities.
• Conduct workflow analysis, data validation, and root cause investigations for system or process issues.
• Develop and maintain process documentation, system diagrams, and user guides.
• Partner with stakeholders to ensure solutions align with organizational policies, technology standards, and strategic objectives.
• Assist in evaluating technology options and recommending improvements to systems, processes, and operational practices.

• Relevant professional certification(s) from the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), Lean Six Sigma, ITIL, COBIT, etc.
• Deep knowledge of requirements gathering methods, process improvement techniques, and testing practices.
• Strong analytical, problem solving, and process modeling skills.
• Ability to communicate clearly with both technical and non-technical audiences.

Estimated minimum and maximum salary $45 to $55 per hour.