Field Support Technician

Overview

We are seeking a Field Support Technician to provide onsite technical support within a secure government-operated environment. This individual will serve as the primary IT support resource for end users and technology assets while collaborating with a larger field services team supporting critical public sector operations. This is an excellent opportunity for someone with strong desktop support experience who is looking to expand their exposure to infrastructure technologies in a stable, team-oriented environment.

• Provide desktop and field support for 200+ end-user devices.
• Install, configure, troubleshoot, repair, and maintain desktop and laptop hardware, operating systems, printers, and peripherals in a Windows-based environment.
• Resolve hardware, software, connectivity, and general end-user technology issues.
• Deliver excellent customer service and technical support to users at all levels.
• Perform workstation deployments, upgrades, refreshes, and equipment replacements.
• Document incidents, service requests, troubleshooting activities, and solutions.
• Assist with support and troubleshooting of security camera systems, servers, and network switches as needed.
• Coordinate with other field support technicians to ensure consistent service coverage.
• Manage multiple priorities while meeting service expectations and deadlines.

• 1-2+ years of desktop support, help desk, field services, or related IT support experience.
• Hands-on experience installing, troubleshooting, and repairing devices in a Windows environment.
• Strong customer service and communication skills.
• Ability to work independently and as part of a collaborative team.
• Excellent time management, organization, and prioritization skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Positive attitude with a willingness to learn and seek assistance when needed.

• Experience supporting enterprise desktop environments.
• Basic understanding of servers, networking, or infrastructure support.
• Experience working in government, healthcare, public safety, or other highly regulated environments.

• Must be at least 20 years of age.
• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.
• Must complete required training designed to prepare personnel for working within a secure public safety environment.

This is a Contract position based out of Lexington, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lexington, KY.

This position is anticipated to close on Aug 7, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.