Disaster Recovery Manager

• Establish, implement, and maintain AEP's enterprise Disaster Recovery program, including governance framework, policies, standards, procedures, operating model, roles, accountability, control objectives, recovery tiers, and minimum technology recovery-readiness expectations
• Set and govern standards for technology-related RTOs, RPOs, service recovery requirements, business criticality alignment, and periodic validation of recovery objectives
• Partner with Technology, Cybersecurity, Business Units, Operational Technology, Enterprise Architecture, Third-Party Risk, Procurement, and operational stakeholders
• Integrate DR requirements into system design, architecture reviews, application onboarding, cloud adoption, technology lifecycle management, dependency mapping, Service Now/CMDB data governance, and change processes
• Establish governance and minimum resilience requirements for cloud services, SaaS providers, managed service providers, and third-party technology vendors
• Integrate crown jewel, critical data, and cyber resilience requirements into DR standards, testing, and assurance activities
• Develop and oversee enterprise DR testing, validation, and assurance strategy, including scope, frequency, success criteria, scenario design, lessons learned, evidence retention, after-action reporting, and corrective action management
• Incorporate ransomware, data corruption, cyber recovery, immutable backup, clean-room recovery, and forensic evidence considerations into recovery standards and exercises
• Manage KPIs, KRIs, executive dashboards, and reporting on DR readiness, program maturity, risks, gaps, exceptions, corrective actions, and audit/regulatory commitments
• Define and govern enterprise DR training standards and readiness expectations while partnering with the training team for delivery and completion management
• Serve as enterprise accountability for DR governance, drive a centralized program, and participate in an enterprise emergency response team

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Business, Risk Management, Emergency Management, Engineering, or related field, or equivalent combination of education, certifications, and relevant experience
• Minimum 8-10+ years of progressive experience in Disaster Recovery, Business Continuity, Technology Resilience, Operational Resilience, Cyber Recovery, Technology Risk, IT Operations, Infrastructure, Cloud, or related disciplines
• Demonstrated experience leading enterprise-scale, cross-functional programs, governance initiatives, recovery-readiness activities, or teams across technology, cybersecurity, business, risk, compliance, and third-party stakeholders
• Preferred familiarity with the utility industry and NERC CIP
• Preferred Service Now/CMDB experience
• Preferred cloud/SaaS resilience experience
• Preferred audit remediation or regulatory compliance experience
• Preferred certifications such as CBCP, MBCP, MBCI, CDRE, CISM, CISSP, CRISC, PMP, ITIL, or equivalent

Demonstrates expertise in establishing and maintaining enterprise Disaster Recovery programs, including governance frameworks, recovery objectives, and resilience requirements for cloud services. Proven ability to lead cross-functional initiatives and manage compliance with regulatory standards while integrating technology and cybersecurity considerations into recovery strategies.

• Disaster Recovery Program Management
• Business Continuity Planning
• Cyber Recovery Strategies
• Service Now/CMDB Experience
• Regulatory Compliance Management

• Disaster Recovery
• Business Continuity
• Technology Resilience
• Operational Resilience
• Cyber Recovery
• Risk Management
• Infrastructure Management
• Cloud Services
• Governance Frameworks
• Recovery Objectives

• Leadership
• Collaboration
• Communication
• Problem-Solving
• Training Management

• CBCP
• MBCP
• MBCI
• CDRE
• CISM
• CISSP
• CRISC
• PMP
• ITIL

• Utility Industry
• NERC CIP
• Audit Remediation
• Regulatory Compliance
• Cyber Resilience

• Service Now
• CMDB
• Cloud Platforms
• SaaS Providers
• Third-Party Technology Vendors