Systems Support Analyst Senior

Beyond Blue Job Posting

Title:

Systems Support Analyst Senior R
- Department Name:
Director, Application Services

Work Location:

2317 Alumni Park Plaza Grade Level: 10 Type of Position:
Regular Position Time Status:
Full time Equivalency Link (Use the "Apply for this Job" box below). Shift: Day (United States of America)

Responsible for managing the enterprise-level IT platform, including developing and supporting modules for incident, problem, project, and portfolio management. Provides advanced support and development for identity and access management processes, leveraging enterprise technologies to automate and validate system access. Maintains and supports mission-critical infrastructure, ensuring reliable operation of operating systems, applications, and data center environments. Collaborates with IT staff to design and upgrade systems, mentor team members, and support disaster recovery planning and testing.

Responds to customer requests and adapts to evolving organizational needs.

• Prioritizes and responds promptly to customer needs, incidents, and requests.
• Resolves or routes customer incidents and projects within established service levels.
• Builds and maintains positive relationships with staff, clients, and leadership.
• Leads and participates in process improvement initiatives and IT service enhancements.
• Mentors and trains staff on project methodologies, technical best practices, and Service Now usage.
• Manages, configures, and develops Service Now platform modules, applications, and integrations.
• Facilitates change, problem, and incident management processes, including advisory boards.
• Designs, manages, and supports complex infrastructure, hardware, and software environments.
• Provides expert technical support, troubleshooting, and after-hours assistance as needed.
• Performs other duties as assigned.

Bachelor’s degree in computer science, information systems, or a related field

5+ years of experience in computer science, information systems, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

ITIL v.3 or 2011 Foundation

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)
• E. Sitting at computer workstation for extended periods:
  4. Regular (> 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:
  2. Occasional (< 10% of the time)
• G. Repetitive motion:
  4. Regular (> 50% of the time)
• H. Working at heights above 4 feet:
  1. Never
• I. Working in confined spaces:
  1. Never
• J. Risk of injuries from use of equipment on the job: 2. Occasional (< 10% of the time)
• K. Job‑related travel:
  2. Occasional (< 10% of the time)
• L. Loud noises:
  1. Never
• M. Temperature extremes:
  1. Never
• N. Hazardous chemicals and fumes including waste:
  1. Never
• O. Radiation:
  1. Never
• P. Burns:
  1. Never
• Q. Cuts/Punctures:
  2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:
  1. Never
• S. Recombinant DNA or viral vectors:
  1. Never
• T. Combative/violent people:
  1. Never
• U. Animal handling (including carcasses): 1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

This position requires regular sitting at a computer workstation for extended periods of time; and performing tasks with repetitive motions (such as typing); and intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. Also involves some exposure to risk of injury from moving, lifting, or positioning equipment or materials, and…